Please first check if the money has been deducted from your account, and whether you have received a confirmation email from us. If no money is deducted and you have not received a confirmation email from us, then the order has not been processed. We advise you to order the product again.
If the payment fails, you will receive an automatic email with a link to retry the payment.
If you have not received such an e-mail or are not sure whether the transaction was successful, please contact our Customer Support.